Customer Success Manager

Customer Success Manager

Customer Success Manager

Flowboard is a dynamic and innovative software company dedicated to revolutionizing the way people collaborate and create. Our mission is to empower individuals and teams to unleash their creativity and productivity through cutting-edge technology and intuitive design.

About the Role

As a Customer Success Manager at Flowboard, you'll be responsible for building and maintaining strong relationships with our customers to ensure their success and satisfaction with our products and services. You'll serve as the primary point of contact for customers, providing guidance, support, and strategic advice to help them achieve their goals.

What you’ll do

  • Develop and maintain relationships with key stakeholders at customer organizations, including executives, managers, and end-users.

  • Proactively engage with customers to understand their business needs, challenges, and objectives.

  • Provide product demonstrations, training sessions, and onboarding support to new customers to ensure a smooth transition to our platform.

  • Serve as a trusted advisor to customers, offering strategic guidance and best practices to help them optimize their use of Flowboard.

  • Monitor customer health metrics and proactively address any issues or concerns to ensure customer satisfaction and retention.

  • Collaborate with cross-functional teams, including sales, product, and marketing, to advocate for customer needs and drive product improvements.

  • Identify opportunities for upselling and expansion within existing accounts to drive revenue growth.

What you’ll need

  • Bachelor's degree in Business, Marketing, Communications, or related field.

  • 3+ years of experience in customer success, account management, or a related customer-facing role.

  • Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.

  • Proven track record of managing customer relationships and driving customer success outcomes.

  • Experience working with SaaS or technology products is preferred.

  • Results-oriented mindset with a focus on delivering value and exceeding customer expectations.

  • Ability to work independently and collaborate effectively in a remote work environment.

What's in it for you

  • Competitive salary and benefits package.

  • Remote work flexibility with the opportunity to work from anywhere.

  • Opportunity to work with a dynamic and innovative team in a fast-growing industry.

  • Ongoing training and professional development opportunities to support your career growth.

  • Collaborative and supportive work culture that values diversity and inclusion.

How to Apply

Interested candidates should submit their resume and cover letter to careers@flowboard.com with the subject line "Customer Success Manager Application". We look forward to hearing from you!

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©2024 ScaleVoice All Rights Reserved.

©2024 ScaleVoice All Rights Reserved.

©2024 ScaleVoice All Rights Reserved.