SOC 2 Type II
ScaleVoice maintains SOC 2 Type II certification to give customers independent assurance over platform security controls.
Security and compliance
Security and compliance for automotive AI voice operations.
ScaleVoice combines SOC 2 Type II certification, Microsoft Azure hosting, and privacy commitments with clear access controls, data handling practices, and operational safeguards for automotive voice programs.
Review security for your workflowMicrosoft Azure hosting
ScaleVoice runs its platform operations on Microsoft Azure, using Azure-hosted infrastructure to support secure, reliable automotive voice workflows.
Privacy commitments
ScaleVoice supports GDPR and CCPA privacy requirements and publishes its privacy policy, cookie policy, and terms of use for customer review.
Workflow-specific access
Access is limited to the customer data, systems, and team roles needed to support each automotive voice use case.
Security review
What your team can verify before going live.
- Data scope: Use only the customer, vehicle, lead, or appointment information needed for the selected customer experience.
- Role-based access: Limit configuration, call review, and outcome visibility to the teams responsible for the customer experience.
- Operational safeguards: Monitor failed calls, transfers, or system updates and keep a clear path for investigation and recovery.
- Privacy alignment: Match customer notices and data handling to the laws and policies that apply to the call source.
Policies